Sales Policy – LALUNASHOE

Effective Date: March 1, 2025

At LALUNASHOE, we are committed to providing our customers with high-quality cakes, seamless ordering, and excellent service. This Sales Policy outlines the terms and conditions regarding product purchases, pricing, payment, and customer obligations.

1. Ordering Process

1.1 How to Place an Order

Customers can place orders through the following methods:

1.2 Order Confirmation

  • Once an order is placed, you will receive a confirmation email or message with order details.
  • Please review your order carefully. Any modifications must be requested at least 48 hours before the scheduled pickup or delivery date.

2. Pricing and Payment

2.1 Pricing Policy

  • All prices listed on LALUNASHOE are in GBP (£) and include applicable taxes.
  • Prices are subject to change without prior notice, but once an order is confirmed, the agreed-upon price will not change.

2.2 Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Bank Transfer (For large custom orders)

2.3 Payment Terms

  • Full payment is required at the time of purchase for all standard cakes.
  • For custom orders over £100, a 50% deposit is required at the time of booking, with the remaining balance due 24 hours before delivery or pickup.

3. Delivery and Pickup

3.1 Delivery Policy

  • We offer delivery services within Sutton and nearby areas.
  • Delivery charges are calculated based on location and will be displayed at checkout.
  • Customers must provide the correct delivery address. LALUNASHOE is not responsible for delays or failed deliveries due to incorrect addresses.

3.2 Pickup Policy

  • Customers can pick up their orders from our location at 98 Mounthoolie Lane Street, Sutton, United Kingdom.
  • Pickup time slots must be selected at checkout. Orders not collected within the scheduled time may not be eligible for refunds.

4. Cancellations and Order Modifications

4.1 Cancellation Policy

  • Standard cakes: Cancellations must be made at least 48 hours before the scheduled pickup/delivery to receive a full refund.
  • Custom cakes: Cancellations made less than 48 hours before the scheduled date are non-refundable due to preparation costs.

4.2 Modifications

  • Customers can request modifications (flavor, design, or size) up to 48 hours before the scheduled delivery or pickup.
  • Changes requested after this period may not be accommodated depending on preparation progress.

5. Customer Responsibilities

By purchasing from LALUNASHOE, customers agree to:

  • Provide accurate information for order processing and delivery.
  • Handle cakes with care upon receipt to maintain their quality.
  • Store cakes according to our recommended storage guidelines to preserve freshness.

6. Refund and Return Policy

Due to the perishable nature of our cakes, refunds and returns are only applicable in specific cases. Please refer to our Refund and Return Policy for details.

7. Contact Information

For any inquiries related to sales, orders, or policies, please reach out to us:

📍 Address: 98 Mounthoolie Lane Street, Sutton, United Kingdom
📞 Phone number: 078 5659 0365
📧 Email: contact@lalunashoe.xyz
🌍 Website: https://lalunashoe.xyz/